Shipping & Delivery Policy
At JHHANAK, every handcrafted piece is carefully packed to ensure it reaches you safely and beautifully. We strive to deliver your order as quickly as possible while maintaining the quality and care each product deserves.
Order Processing
All prepaid orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During festive seasons, sales, or promotional events, processing times may be slightly longer.
Shipping Charges
- Free Shipping on all prepaid orders above ₹1,499 across India.
- A standard shipping charge will apply to orders below ₹1,499.
- Shipping charges (if applicable) will be displayed at checkout before payment.
Delivery Timeline
Estimated delivery timelines are:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 4–7 business days
- Remote Locations: 5–10 business days
Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances.
Cash on Delivery (COD)
Cash on Delivery (COD) is currently not available.
All orders must be prepaid using our secure online payment options.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or WhatsApp message with your tracking details, allowing you to monitor your shipment in real time.
Delivery Attempts
Our courier partners will make multiple delivery attempts. If the order remains undelivered due to an incorrect address, unavailable recipient, or failed delivery attempts, the shipment may be returned to us.
Additional shipping charges may apply for re-dispatching the order.
Address Changes
If you need to update your shipping address, please contact us before your order is dispatched.
Once an order has been shipped, we may not be able to modify the delivery address.
Damaged Package
If you receive a package that appears damaged or tampered with, we recommend recording a continuous 360° unboxing video while opening the parcel.
This video is mandatory for any claims related to damaged, defective, or incorrect products.
Need Assistance?
For any shipping-related queries, our support team is happy to assist you.
Email: Jhhanakofficial@gmail.com
WhatsApp: +91 7310875547
Customer Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM